Our Commitment

We are quality obsessed and when it comes to protecting our customers brand, we hold nothing back. Our global resources, people and technology are accountable for one thing — complete customer satisfaction.

Why ALOM?

Achieving world-class quality levels that reach Six Sigma standards is one of our core values. We take pride in our media duplication that records less than three defects per million. We understand the importance of flawlessly producing critical components used in a medical device or automobile that cannot fail. We apply this same quality focus to all our customer programs.
When it comes to supplier partnerships, we strive to work with the best. Our goal is to expertly support our customers' supply chain operations around the world, and when possible, extend their diversity spend by seeking out best-in-class diverse suppliers who share our "customer first" values. Trust is significant so we hold our suppliers to very high reliability and service level standards.
While we originated in California, our business now spans around the world with global locations on five continents. That worldwide footprint allows us to quickly shift operational strategies as markets change. With full-service production and fulfillment locations near major world markets, we have the agility and resources to deliver a winning supply chain strategy.
Today, it is impossible to succeed in supply chain management without innovative technology that increases operational efficiency and data security. We continually invest in technology R&D to fuel greater visibility and control over product quality and fulfillment capacity. We collaborate with customer and supplier engineering teams to innovate the ways we produce and deliver products around the world.
With decades of supply chain experience, our customers can relax when placing the success of their business in the hands of our dedicated global team. From the top-down, we combine subject matter expertise and innovative, technology-driven thinking to make remarkable things happen. Delivering competitive advantage through supply chain performance excellence is at the core of what our leadership team is all about.
Our company culture is based on respect for diversity and operational excellence. Our customers deserve the very best and that is exactly what we are committed to providing. We see ourselves as part of our customers’ team. It is this unwavering commitment to meet customer goals, regardless of complexity or challenge, that defines ALOM.

Why ALOM?

Why ALOM?

Our Quality
Our Supplier Diversity
Our Global Footprint
Our Technology & Innovation
Our Industry Experience
Our Culture & Credo

Our Quality

Achieving world-class quality levels that reach Six Sigma standards is one of our core values. We take pride in our media duplication that records less than three defects per million. We understand the importance of flawlessly producing critical components used in a medical device or automobile that cannot fail. We apply this same quality focus to all our customer programs.

Our Supplier Diversity

When it comes to supplier partnerships, we strive to work with the best. Our goal is to expertly support our customers' supply chain operations around the world, and when possible, extend their diversity spend by seeking out best-in-class diverse suppliers who share our "customer first" values. Trust is significant so we hold our suppliers to very high reliability and service level standards.

Our Global Footprint

While we originated in California, our business now spans around the world with global locations on five continents. That worldwide footprint allows us to quickly shift operational strategies as markets change. With full-service production and fulfillment locations near major world markets, we have the agility and resources to deliver a winning supply chain strategy.

Our Technology & Innovation

Today, it is impossible to succeed in supply chain management without innovative technology that increases operational efficiency and data security. We continually invest in technology R&D to fuel greater visibility and control over product quality and fulfillment capacity. We collaborate with customer and supplier engineering teams to innovate the ways we produce and deliver products around the world.

Our Industry Experience

With decades of supply chain experience, our customers can relax when placing the success of their business in the hands of our dedicated global team. From the top-down, we combine subject matter expertise and innovative, technology-driven thinking to make remarkable things happen. Delivering competitive advantage through supply chain performance excellence is at the core of what our leadership team is all about.

Our Culture & Credo

Our company culture is based on respect for diversity and operational excellence. Our customers deserve the very best and that is exactly what we are committed to providing. We see ourselves as part of our customers’ team. It is this unwavering commitment to meet customer goals, regardless of complexity or challenge, that defines ALOM.

World-class Accuracy & Attention to Detail

For each of the hundreds of thousands of customer orders ALOM processes each day, we are responsible for ensuring each component is defect-free, flawlessly presented and delivered on time — or sooner. Our highly-trained staff adhere to comprehensive quality assurance protocols to make this happen.

Here’s how we maintain our quality:

Dedication to Quality at All Levels

Dedication to Quality at All Levels

Across our entire organization — whether it be product, process or business management — quality is our standard. We have been ISO 9001 certified since 1998 and FDA registered since 2004. In 2011 we added ISO 13485 certification for medical devices. In 2014 we achieved TL 9000 certification to showcase our excellence serving the telecommunications sector. Continuous improvement and a proven quality commitment earn our customer's trust by achieving the highest performance levels.

From the CEO to the line workers — whether it be commitments, meetings or metrics — quality is our standard.

Process Development

Process Development

Quality is built into everything we do. Well-defined and documented processes are the basis for increased efficiency, faster order fulfillment and higher quality. We collaborate with customers to understand their supply chain challenges and identify growth opportunities. Our focus on continuous supply chain process improvement helps us exceed overall customer performance and growth goals.

Quality is built into everything we do.

Quality, Measured

Quality, Measured

Customer satisfaction is a constant performance metric. We track, measure and report internal/external key performance indicators (KPIs) by department, customer and, often, by individual product. We have a company-wide commitment to continuous improvement. We share data with our customers and routinely ship millions of orders for our customers without a single error.

Customer satisfaction is a constant performance metric.

Training

Training

Our training budget is three times the U.S. average per employee, and we put our money where it matters — preventive quality and workplace safety measures. With tight processes, we develop the tools and then train our employees. From meticulous hand-off processes and continuous verification against specifications (such as extensive first article process) to stringent control of materials, our preventive measures ensure the highest quality and process efficiency.

With tight processes, we develop the tools and then train our employees.

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