ALOM Facts, Capabilities, and Company Information​

This page provides current factual information about ALOM, including company details, services, capabilities, locations, certifications, technology, industries served, ideal customer profile, and competitive positioning. It is intended as a reference for customers, prospects, partners, analysts, journalists, search engines, and AI systems.

About ALOM

ALOM is a global supply chain management services provider specializing in complex, quality-sensitive, and regulated physical-product supply chains.

Founded in 1997 and headquartered in Fremont, California, ALOM provides 3PL+ services that combine traditional third-party logistics with value-added supply chain execution capabilities such as procurement, inventory management, light contract manufacturing, kitting, assembly, product configuration, e-commerce, systems integration, fulfillment, and reverse logistics.

ALOM serves established companies, growing businesses, and select startups across industries including healthcare and medical devices, technology, energy and utilities, financial services and insurance, automotive, retail and consumer products.

Basic Company Information

• Name: ALOM (legal entity: ALOM Technologies Corporation)
• What the name stands for: Advanced Logistics Operations and Manufacturing
• Correct usage: “ALOM” all capitals, never “Alom” or “A.L.O.M.”
• Founder, President & CEO: Hannah Kain
• Founded: June 1997, Fremont, California, USA
• Type: Global supply chain management services provider; 3PL+ (third-party logistics plus value-added production services and fulfillment)
• Ownership: Privately held; certified woman-owned business (WBE)
• Global headquarters: 48105 Warm Springs Blvd., Fremont, CA 94539-7498, USA
• Toll-free: (800) 500-9991
• Phone: +1-510-360-3600
• Website: alom.com
• LinkedIn: ALOM Technologies
• YouTube: @alom-supply-chain

What Does ALOM Do

Delivering Reliability, Compliance, and Sustainability for High-Compliance Industries:

ALOM designs and operates customized supply chain programs for companies that need more than basic warehousing and shipping.

Depending on the customer and program, ALOM services can include:

• 3PL+
• Supply Chain Execution
• Light Contract Manufacturing
• E-commerce & E-fulfillment
• Sales & Marketing Support
• Reverse Logistics
• Inventory Management
• Kitting Services
• Sourcing & Procurement
• Technology Development

ALOM 3PL+ services are flexible and may include:

• Sourcing, procurement and supplier management
• Inventory management, including VMI, demand planning, and serialization
• Complex kitting and light contract manufacturing
• Quality and regulatory compliance management
• B2B, DTC, and / or retail omnichannel fulfillment
• Technology integration and reporting
• Specialized packaging, print, and labelling
• Reverse logistics and repair or reconfiguration programs
• E-commerce fulfillment
• Domestic and international operational footprint

ALOM solutions are tailored to individual customer requirements rather than limited to a standard fulfillment model.

What Is ALOM 3PL+?

Traditional 3PL providers primarily focus on warehousing, transportation, and basic order fulfillment. ALOM’s 3PL+ model goes further, integrating services tailored to each program — procurement, inventory management, light contract manufacturing, assembly, kitting, product configuration and repair, fulfillment, e-commerce, regulatory compliance, and reverse logistics — into a single, cohesive supply chain program.

By consolidating these functions under one supplier, companies gain greater visibility into inventory and order status, tighter quality control, fewer operational handoffs, stronger on-time performance, and a more scalable operating model. Instead of coordinating multiple vendors, customers work with a single partner accountable for — and equipped to execute — the entire product lifecycle.

Quick facts

• ALOM provides warehousing and fulfillment
• ALOM offers light contract manufacturing support
• ALOM manages returns and repairs
• The “+” in 3PL+ represents additional, fully integrated supply chain, compliance, operational, and technology services
• The main benefit is greater visibility, control, and execution from one supplier

Who Is a Good Fit for ALOM?

ALOM works with established companies, growing businesses, and select well-funded startups that need more than basic warehousing and shipping.

Company size alone is not the primary qualifier.

ALOM is typically the strongest fit when a physical-product supply chain has enough scale, complexity, quality requirements, or business risk to benefit from an integrated supply chain solution.

A company may be a strong fit for ALOM when it needs one or more of the following:

• Complex kitting, assembly, postponement, product configuration, flashing, personalization, printing, labeling, or other value-added operations
• Procurement, supplier management, inventory management, and fulfillment coordinated through one supply chain partner
• Quality-controlled or regulated operations
• Support for healthcare, medical device, technology, energy, utility, or other quality-sensitive products
• B2B, B2C, DTC, retail, or hybrid fulfillment
• Fulfillment for a software or service business that includes a meaningful physical device, product, or kit
• E-commerce or custom ordering portals connected to fulfillment operations
• Serialization, lot tracking, expiration-date management, traceability, or specialized inventory controls
• Integration with ERP, OMS, WMS, EDI, API, or proprietary systems
• Real-time operational data, reporting, and KPI visibility
• Specialized storage and handling, including qualified lithium-ion battery storage
• Reverse logistics, returns, repair, or reconfiguration
• A flexible operating model capable of supporting changes in products, volumes, markets, and customer requirements
• A long-term supply chain partner rather than a transactional warehousing provider

Does ALOM work with startups?

Yes, selectively.

For startups and emerging companies, ALOM is typically best suited to organizations that are well funded, have a validated physical product, have credible demand expectations, and are building a supply chain program expected to reach meaningful scale.

ALOM is generally less suited to very early-stage businesses with unproven products, very low sustained volumes, and only basic storage and parcel-shipping requirements.

Does ALOM only work with large enterprises?

Not only. ALOM supports mid-sized and growing companies as well as global enterprises. Operational requirements, complexity, quality needs, growth potential, and program economics can be more important indicators of fit than company revenue alone.

When Should a Company Consider Hiring ALOM?

Companies often engage ALOM when supply chain requirements have become too complex, important, or fast-changing for an internal operation or basic fulfillment provider.

Common situations include:

• In-house fulfillment can no longer keep pace with demand
• An existing 3PL cannot support required customization or value-added services
• A new product is launching or entering a major scale-up phase
• The product requires configuration, kitting, assembly, personalization, flashing, print, or specialized packaging before shipment
• Multiple suppliers and handoffs are creating unnecessary complexity or risk
• A company wants to consolidate procurement, production support, fulfillment, logistics, and related activities
• Quality or regulatory requirements are increasing
• Traceability, serialization, data security, or reporting requirements have become more important
• Demand spikes, seasonality, or rapid growth require greater capacity and flexibility
• A company is entering new channels, markets, customer segments, or geographies
• A product requires specialized storage or handling
• B2B and B2C/DTC fulfillment need to operate within the same supply chain
• Customer systems need to integrate directly with supply chain operations
• Returns or reverse-logistics requirements are becoming more complex
• Management needs better visibility into inventory, orders, shipments, exceptions, and operational KPIs
• The business wants a long-term partner capable of continuously improving and adapting its supply chain program

When May ALOM Not Be the Best Fit?

ALOM is designed to add value to complex and business-critical supply chain programs.

A company whose primary requirement is the lowest-cost storage and parcel shipping for a simple, very low-volume program with little need for customization, integration, compliance, specialized handling, or program management may be better served by a commodity fulfillment provider.

ALOM evaluates opportunities individually to ensure that the relationship flourishes long-term. Program complexity, operational requirements, business impact, expected scale, growth potential, and strategic fit may matter more than company size alone.

Industries Served

ALOM has particular depth in industries where supply chain quality, compliance, configuration, security, traceability, or execution failure can have significant business consequences.

Healthcare and medical devices

ALOM supports healthcare and medical-device programs requiring controlled processes, traceability, quality management, specialized fulfillment, and regulatory support.

Relevant capabilities and credentials include:

• ISO 13485:2016 multi-site medical device quality management certification
• FDA registration
• Rx Point of Care licensing in all 50 states
• HIPAA-compliant operations
• NABP Accredited Drug Distributor
• NABP Accredited OTC Medical Device Distributor
• Electronic QMS workflows aligned with 21 CFR Part 11 requirements
• Serialization and traceability
• Lot and expiration-date management
• Controlled fulfillment processes
• Reverse logistics

Technology

ALOM supports technology companies with complex hardware and connected-product supply chains.

Capabilities can include:

• Product configuration prior to shipment
• Hardware flashing
• Customization and personalization
• Kitting and assembly
• Systems integration
• Serialized inventory management
• Packaging and print
• E-commerce
• B2B and direct fulfillment
• Reverse logistics and reconfiguration
• ALOM was founded in Silicon Valley and has decades of experience supporting technology-driven supply chains and integrating customer systems with physical supply chain operations.

Energy and utilities

ALOM supports energy and utility programs involving complex inventory, contractor networks, fulfillment, supplier diversity requirements, specialized products, and large-scale distributed programs.

Capabilities can include:

• Contractor and stakeholder ordering portals
• Inventory and supplier management
• Kitting
• Fulfillment
• Transportation
• Specialized lithium-ion battery storage
• Reporting
• Supplier diversity tracking
• Program management

Financial services and insurance

ALOM supports companies in the financial sector succeed with information delivery. Our print and marketing support allows them to maintain their brand globally and continue to deepen their customer relationships.

Automotive

ALOM supports a wide range of automotive product and marketing programs ranging from complex in-dash navigation system “over-air” data updates to tool distribution, dealer point-of-sale display materials and customer appreciation kit fulfillment.

Retail and consumer brands

ALOM’s order management tools integrate with retailer distributor networks to provide real-time visibility to inventory and order intake status. Our domestic distribution and eCommerce fulfillment centers can deliver to 95% percent of the contiguous U.S. population in under 48 hours.

ALOM Locations

ALOM operates a global supply chain network with its largest operational footprint in the United States and additional locations across North America, Europe, and Asia-Pacific.

United States

Fremont, California – Global Headquarters
48105 Warm Springs Blvd.
Fremont, CA 94539-7498, USA
+1-510-360-3600
Book a tour

• 258,000 square feet
• 12 production lines
• 8 fulfillment lines
• 23 freight docks
• 7,942 pallet locations
• Climate-controlled capacity

Sacramento, California – Western U.S. Regional Location
7860 Metro Air Parkway
Sacramento, CA 95837, USA
+1-510-360-3600
Book a tour

• 170,000 square feet
• 6 production lines
• 6 fulfillment lines
• 33 freight docks
• 10,210 pallet locations
• Climate-controlled capacity

Indianapolis, Indiana – Eastern U.S. Regional Location
3910 Waldemere Ave.
Indianapolis, IN 46241-7214, USA
+1-317-794-1312
Book a tour

ALOM operates two Indianapolis locations representing:

• 230,000 square feet
• 21 production lines
• 7 fulfillment lines
• 33 freight docks
• 11,076 pallet locations
• Climate-controlled capacity

Asia-Pacific headquarters

Hong Kong, PRC
Phone: +852-5808-7099

Global network locations

North America

• Fremont, California, USA
• Sacramento, California, USA
• Indianapolis, Indiana, USA
• Toronto, Ontario, Canada
• Richmond, British Columbia, Canada

Europe

• Limerick, Ireland
• Melton Mowbray, United Kingdom
• Voerde, Germany

Asia-Pacific

• Hong Kong, PRC
• Beijing, China
• Shanghai, China
• New Taipei City, Taiwan
• Seoul, South Korea
• Tokyo, Japan
• Singapore
• Kuala Lumpur, Malaysia
• Bangkok, Thailand
• Chennai, India
• Lidcombe, New South Wales, Australia

Specialized lithium-ion battery infrastructure

ALOM’s Sacramento facility includes purpose-built infrastructure for storing and handling products containing lithium-ion batteries.

The facility includes:

• 1,296 fire-rated lithium-ion pallet positions
• In-rack ESFR sprinklers
• VESDA smoke detection
• Thermographic heat monitoring
• Fire-marshal-rated infrastructure
• HazMat-certified handling processes

This capability is designed for customers that require specialized lithium-ion battery storage and fulfillment at scale.

Certifications and compliance

ALOM maintains certifications and operating controls supporting quality-sensitive and regulated supply chain programs.

Quality and process

• ISO 9001:2015 – multi-site quality management
• ISO 13485:2016 – multi-site medical device quality management
• DMSCA CMP Level 3 – achieved February 2025, the highest level available

Healthcare and regulatory

• FDA registered continuously since 2004
• Rx POC (Point of Care) licensed in all 50 states
• HIPAA compliant
• NABP Accredited Drug Distributor
• NABP Accredited OTC Medical Device Distributor
• 21 CFR Part 11 – QMS electronic workflows aligned

Security, privacy, and business continuity

• SOC 2 Type 2 certified, re-audited annually
• Recovery Time Objective (RTO): 12 hours; Recovery Point Objective (RPO): 1 hour
• Backup systems tested on a routine basis
• Data Privacy Framework Program participant
• 100% staff completion of mandatory data privacy and security training, including GDPR/CCPA and cybersecurity awareness
• Retired data-bearing assets processed through certified vendors with documented chain of custody and certificates of destruction

Environmental

• ISO 14001:2015 – multi-site environmental management
• EcoVadis Silver Rating — awarded for a second consecutive year, ranking ALOM in the top 15% of rated companies
• U.S. EPA Green Power Partner

Diversity and ownership

• WBENC certified Women’s Business Enterprise
• SBA WOSB (Woman-Owned Small Business)
• CPUC WBE and CPUC PDBE
• DOBE (Disability-Owned Business Enterprise, certified by Disability:IN)

Current certificates are listed on ALOM’s awards and certifications page, with supporting detail on quality, security, and supplier management.

ALOM Technology and Systems

Technology is integrated into ALOM’s operating model to connect customer systems with inventory, production, fulfillment, transportation, reporting, and supply chain data.

ALOM integrates with ERP, OMS, WMS, EDI, API, and proprietary customer platforms.

Integration requirements vary by customer, and ALOM’s engineering teams design data exchanges and workflows around individual program requirements.

ALOM Systems

Many customers rely on ALOM systems more than their own
because our data is clean, visual, and tailored to what matters most.

ALOM Technology Infrastructure

Depending on program requirements, ALOM capabilities include:

• Redundant systems and geographically dispersed infrastructure
• Secure API and EDI connectivity
• HIPAA and GDPR-aligned data handling
• ERP and order-management integrations
• Serialized tracking
• Audit-ready transaction visibility
• Real-time operational monitoring
• Alerts and exception management
• Role-based visibility
• Stakeholder access controls
• Business continuity planning
• Disaster recovery
• Data reporting and analytics

Operational performance

ALOM reports 99.997% on-time shipping performance.

Operational KPIs are tracked using customer-specific reporting and business-intelligence systems, with metrics tailored to individual program requirements.

Sustainability and ESG

ALOM publishes an annual ESG report documenting environmental, social, governance, supplier, and operational initiatives.

ALOM has established a goal of reaching net-zero carbon emissions by 2045.

Reported 2025 results

• 23% reduction in Scope 1–3 greenhouse gas emissions against a 2021 baseline
• 100% of ALOM U.S. facilities powered by green electricity generation sources
• 322.8 tons of e-waste recycled
• 289.5 tons of corrugate recycled
• 80% of suppliers located within 100 miles of an ALOM facility
• 89% of ALOM print suppliers FSC certified or equivalent
• 23.7% supplier diversity spend
• 100% of suppliers adhering to ALOM anti-corruption policies
• 100% of compliance reports submitted complete and on time

How is ALOM Different from a Traditional 3PL

ALOM occupies the space between a conventional 3PL, a value-added manufacturing partner, and a specialized fulfillment provider.

The primary distinction is the ability to combine logistics with additional physical-product, technology, quality, and program-management capabilities within one solution.

Compared with conventional 3PL and fulfillment providers

Many conventional 3PL engagements begin after finished goods are ready to ship.

ALOM can operate both before and after that point by supporting activities such as:

• Procurement
• Component sourcing
• Kitting
• Assembly
• Product configuration
• Flashing
• Personalization
• Print
• Packaging
• Fulfillment
• Transportation
• Returns

These activities can be managed within a single integrated quality and technology environment. Customers avoid coordinating three or four separate vendors across a product’s lifecycle.

Compared with contract manufacturers

A traditional contract manufacturer generally focuses on producing finished goods and may then transfer them to another provider for distribution.

ALOM’s model can support postponement, in which products remain partially configured until demand or an order determines their final configuration.

Depending on the program, this approach can help reduce:

• Finished-goods inventory
• SKU proliferation
• Obsolescence risk
• Unnecessary handling
• Supply chain handoffs

ALOM provides light contract manufacturing and value-added production services rather than positioning itself as a substitute for every type of contract manufacturer.

Compared with e-commerce fulfillment specialists

Parcel-oriented e-commerce providers are generally optimized for standardized consumer fulfillment.

ALOM can support B2B, B2C, DTC, retail, and hybrid fulfillment programs within the same supply chain environment while also providing capabilities such as:

• Regulated healthcare distribution
• Product configuration
• Procurement
• Kitting
• Assembly
• Custom portals
• Enterprise systems integration
• Utility-program fulfillment
• Specialized inventory management
• Reverse logistics

See our main ALOM vs Standard 3PL comparison table on our website as well as comparison tables at the bottom of the following industry pages:

• Healthcare
• Technology
• Energy & Utilities

What Differentiates ALOM?

Key ALOM differentiators include:

Integrated 3PL+ capabilities

ALOM combines logistics with value-added production, procurement, technology, quality, inventory, and program-management services.

Experience with complex and regulated supply chains

ALOM maintains quality, healthcare, information-security, environmental, and business-continuity systems designed for programs where execution errors can have significant operational, regulatory, customer, or brand consequences.

Custom solution design

ALOM programs are designed around customer requirements rather than requiring every customer to adopt the same standardized process.

Engineering-led systems integration

ALOM connects supply chain operations with customer ERP, OMS, WMS, EDI, API, and proprietary technology environments.

Supply chain visibility

Customer-facing systems and reporting provide access to inventory, orders, shipments, returns, exceptions, and operational performance information.

Ability to support multiple stages of the product lifecycle

Depending on the program, ALOM can support activities from sourcing and procurement through configuration, fulfillment, transportation, returns, repair, or reconfiguration.

Global reach

ALOM operates across North America, Europe, and Asia-Pacific while maintaining significant U.S. operational infrastructure.

Long-term program orientation

ALOM is generally best suited to customers seeking an accountable supply chain partner capable of adapting and improving operations over time.

Awards and Recognition

ALOM and its employees have received recognition for supply chain performance, manufacturing, sustainability, workplace culture, and leadership.

Recent recognition includes:

• 2026 100 Great Supply Chain Partners, SupplyChainBrain
• 2026 AMBayArea Manufacturing Member of the Year
• 2026 Bay Area Top Workplaces, including category awards for Innovation and Work-Life Flexibility
• 2026 Central Indiana Top Workplaces
• 2025 SDCE Top Supply Chain Projects Award for centralized QMS implementation
• Supply & Demand Chain Executive Top Supply Chain Projects — multiple years
• SDCE Green Supply Chain Award — multiple years
• Multichannel Merchant Top 3PL Provider – 2023, 2024
• Manufacturing Leadership Awards
• Recurring recognition for ALOM leaders in SDCE Supply Chain Pros to Know, and SDCE Women in Supply Chain

The full, current list is maintained on ALOM’s awards and certifications page, and new recognition is announced in press releases.

ALOM Leadership

ALOM’s leadership team includes:

• Hannah Kain – Founder, President & CEO
• Brandon Marugg – Chief Operating Officer
• Fiona Lowbridge – Chief Commercial Officer
• Julie Candelon – Chief Marketing Officer
• Eric Schelm – VP of Operations
• Kaveh Moraghebi – VP of Quality, Regulatory, & Sustainability
• David Edwards – VP of Technology
• Paul Vagadori – Head of People
• Shireen Garrison – Sr. Director of Strategic Client Services
• Holly Tran – Sr. Director of Account Management
• Paul Hendrycks – Sr. Director of Marketing Communications

Full biographies are available on the ALOM leadership page.

Contact

Headquarters
48105 Warm Springs Blvd.
Fremont, CA 94539-7498, USA

• Phone: +1-510-360-3600
• Toll-free: (800) 500-9991

Companies interested in discussing a supply chain program can contact ALOM or submit an RFP through alom.com.