“ALOM understands our complex requirements. Their team seems to always be looking for ways to improve efficiency and service levels.”
Program Manager for Energy Savings Assistance Program
The Energy Savings Assistance program (ESA), designed to help income-qualified residents reduce energy use and improve comfort and safety, required the development and implementation of a turnkey material order fulfillment solution that encompassed product sourcing, storage, order processing, billing and delivery of over 200 specialized energy-efficient product SKUs.
Anonymized for confidentiality, this major U.S.-based gas and electric utility serves 5.5 million customers. The ESA program, funded by a state utility commission, provides regulatory oversight to assure administrators and suppliers meet mandated program performance objectives. This requires verifiable performance data and KPI reporting to utility and regulatory stakeholders.
In 2015, when the utility launched the ESA program, no centralized system was in place. Materials were purchased by installation contractors ad hoc, often from big box stores with inconsistent pricing, energy-efficiency ratings, and high delivery costs. This put program funding and compliance at risk.
Already a trusted service partner to the utility for more than a decade providing print, direct mail, and fulfillment services, ALOM was selected in 2016 as the sole material fulfillment supplier following an in depth multi-stage bidding process.
“ALOM has consistently proven they’re the best partner for our most critical programs. ”
—Program Manager
Company name withheld due to NDA
“ALOM understands how to operate in a regulated environment. Their ability to reduce freight costs while streamlining fulfillment made a huge impact. ”
—Senior Program Analyst
(Company name withheld due to NDA)
By implementing a paperless, fully integrated order management platform, ALOM centralized product selection and order submission, ensured product availability, implemented contractor payments and delivery scheduling functions; all while saving nearly $5 million on material and operational costs during the first two years of the program.
During this time, ALOM became the second largest distributor of LED bulbs in the state. The bulbs ALOM supplied to ESA qualified households reduced energy consumption by 90,000 MWh/year.
Because of its high-volume buying power, ALOM negotiated with a U.S. supplier to open distribution warehouses closer to ALOM fulfillment centers.
This action reduced freight transport mileage by 30% and generated an overall sustainability benefit of lowering vehicle emissions (CO2) by 100.76 metric tons. In addition, lead time to receive new inventory was reduced from 14 days to only two to three days.
$4.98M cost savings in first 2 years
(ALOM selected for 2 multi-year contract extensions)
30%+ YOY growth in number of residences serviced by program
ALOM’s technological innovation extends to its business intelligence (BI) tools, which provide the utility customer with maximum visibility, traceability, and back-end stakeholder reporting for inventory, order fulfillment, and shipment metrics. With this data, the company can monitor its supply chain operations and access key performance metrics in real-time and rapidly adjust to unpredictable, unexpected conditions.
As energy-efficiency technologies evolve and state regulators expand program requirements, the utility is preparing to support a broader range of materials. ALOM continues to serve as a trusted execution partner, offering scalable sourcing, fulfillment, and compliance solutions that adapt to new products, contractor needs, and public policy goals. With its deep regulatory compliance expertise, ALOM is well-positioned to help the utility meet the next phase of energy equity and climate resilience.
