Returns don’t have to hurt your brand or bottom line. ALOM builds customer-friendly programs that turn reverse logistics into opportunities to recover value, protect reputation, and build loyalty.
Returns, recalls, and reconfigurations can quickly drain resources and damage customer trust. With ALOM, you gain a reverse logistics partner that reduces costs, safeguards compliance, and supports your sustainability goals—all while making the process effortless for your customers and team.
You know too well that returns can be costly and frustrating. ALOM Return Management (ARM) streamlines the entire process, from label generation to final disposition. Integrated with MegaShipper™ and ERP systems, ARM delivers automated workflows that handle returns quickly and accurately. With support for refurbishment, replacement, recycling, or disposal, plus call center and registration tools, returns are simple for customers and seamless for you.
Sometimes the most effective way to place a returned product back into the sales channel is through reconfiguration or repair. Recalls, product changes, software updates, and return of leased equipment can make rework an optimum solution to extend the value of an asset. Electronics rework is done professionally in an ESD environment according to individually defined specifications.
Following inspection and classification of a return, the most value-driven course may be disposal. Disposal does not mean the item becomes landfill. Our process emphasizes sustainability—recovering recyclable or resalable components whenever possible and ensuring all disposal complies with local, state and federal environmental regulations.
Advanced ALOM serialization technology gives you end-to-end control and visibility. Tracking custody is critical in regulated industries to ensure consumer safety and product support. For software and electronics, we manage license keys to protect data. In the event of a recall, we can quickly locate affected products, remove them from inventory, and communicate with end-users to expedite returns and replacements.
ALOM hosts an innovative Recycling for Charity program to process replaced media returns and donate proceeds from the sale of recycled/reformatted media.
ALOM postponement model delays final product configuration until receipt of end-user order, thereby reducing finished goods inventory and SKU count.
ALOM’s business intelligence platform provided real-time visibility into performance metrics through a secure client dashboard.
Seamless integration, real-time visibility, and flawless delivery
Scalable solutions for complex needs with top quality, compliance, and sustainability
End-to-end lifecycle management tailored for your success
Turn online orders into lasting customer relationships
Elevate your brand and become a marketing hero
Transform your returns into an opportunity to deepen customer loyalty
Right item in the right place at the right time
Streamline operations, reduces costs, and boost customer satisfaction
Contact ALOM today to learn how our reverse logistics solutions can help protect your brand, recover value, and delight customers.
